We strive to provide a seamless shipping experience for all our customers. This policy outlines our procedures for shipping, including processing times, shipping costs, and international shipping considerations.

 

We typically process orders within 2-3 business days of receiving them. You will receive a confirmation email once your order has been shipped, along with tracking information.

 

Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping destination. We offer USPS and globalpost plus shipping options. Shipping rates are displayed during checkout. We offer free shipping for delivery in the US.

 

We ship internationally to countries in North America, South America, Europe, and Australia. Import duties, taxes, and VAT are the responsibility of the customer. We are not responsible for any delays or issues caused by customs clearance in the destination country.

Please note: International shipping times may vary.

 

You can track your order using the tracking number provided in your shipping confirmation email. Please allow 3 business days for tracking information to update.

 

If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving the order. We will work with you to resolve the issue.

 

We do not offer refunds, returns or exchanges.

 

If you have any questions about our shipping policy, please contact us at admin@dodsonndross.com